Privacy Policy

Standard Internet Data Collection

Cookies are used on this shopping site to keep track of the contents of your shopping cart.  You can turn off cookies within your browser by going to "Tools | Internet Options | Privacy" and selecting to block cookies.  If you turn off cookies, you will be unable to place orders or benefit from the other features of this site that use cookies.  You can always clean the cookies from your browser once you've completed checkout if you wish - see your browser settings for how to do this.

We use Google Analytics on this website to collect anonymous data in order to continually improve the site functionality for our users. If you do not wish to have any data collected by Google Analytics, you can download the free "opt-out" extension for your browser via the following link: Google Analytics Opt-Out Extension.

 

Personal Data Processing

To see our full Information Security Policy please click here.

RadioPro will process the information you give when placing your order to fulfil despatch and keep accurate financial records.  We will hold your Name and Address and any Telephone Number and/or Email Address you give and produce an invoice based on this information.  Our lawful basis for processing this information is a legal obligation to keep accurate accounting records.   This information is kept on file for a period of 7 years in compliance with requirements from HMRC.  Thereafter it is deleted.  This information is kept securely within our accounting software, accessible only to staff members with the appropriate login and password.

This information is shared with the courier company in order to fulfil delivery of your order, and in some cases with the supplier if the order is to be drop shipped.  This information is treated as confidential according to their own information security policies.  This information is not shared with any other receipient.

If you sign up to our newsletter / mailing list, your email address will be kept securely, sperate to our accounting software, accessible only to staff members with the appropriate login and password.  This information will be used soley for the purpose of sending you the newsletter and is not passed on to any receipient.  You can unscubscribe at any time using the same process you used to subscribe in the first place, or by clicking the unsubscribe link at the bottom of the newsletter you receive.

 

Customer Rights

You have the right to access the information we hold about you at any time.  You will have to provide sufficient proof that you are the account holder upon requesting the information.  RadioPro endeavours to respond to these requests within 14 days.  You may select the information in paper form or electronic format.

You have the right to rectify any information we hold about you at any time if it is found to be incorrect.  RadioPro endeavours to rectify the information within 14 days of the initial request.

You have the right to have your Telephone Number and/or Email Address that you provided at the initial order stage or when joining our mailing list to be deleted.  Any other information has to be kept to maintain accurate financial records as stated under the section "Personal Data Processing" above.