Terms and Conditions

PURCHASING FROM RADIOPRO

Orders placed via our website can be paid for using PayPal or by credit / debit card during the checkout process.  Payment processing is handled via secure web pages which use 128bit SSL and are PCI:DSS Level 1 compliant – the highest level of card security, giving customers complete peace of mind.  Please note that Radiopro card processing is handled by WorldPay or PayPal and no card details are held by Radiopro.  You can also pay over the phone by card, or pay by bank transfer, selecting this option during checkout.  A 2% discount is applied to this payment method.

If you have any questions concerning your order, or if you need further help or advice you can contact us using the following options:

When you have placed your order you will receive a confirmation email. If a product is not available we will advise you via email or telephone and give you the option of leaving the item on back order, offering the closest alternative or cancelling the order.

Radiopro reserves the right to cancel any sale and not supply any products if it is deemed reasonable to do so, and may change, or discontinue, the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full.

 

YOUR RIGHT TO CANCEL

You can cancel your order any time up until the order has been despatched.  Once you have received confirmation the order has been despatched you will have to wait for the order to be delivered before beginning the return proceedure.  To return an item, please follow the directions given at the end of this page under the heading "Returns".

 

PRICE / PAYMENT

All prices quoted on this website are in UK pounds sterling, and applicable VAT is clearly stated prior to checkout. No orders will be despatched until full payment is received.  A full VAT invoice will be sent with your order or emailed to you after despatch.

We accept the following credit cards:

  • Visa
  • Mastercard
  • JCB
  • Visa Electron
  • Maestro

 

PRODUCT AVAILABILITY

We aim to keep the RadioPro website as up to date as possible but cannot guarantee that a particular product will always be available.  If a product is not available we will advise you via email or telephone and give you the option of leaving the item on back order, offering you the closest alternative or cancelling the order.  We endeavor to find the most suitable solution according to the customer's wishes.

 

DELIVERY

For orders placed through the RadioPro website we can only deliver to addresses within the UK.  For destinations outside of the UK, including Republic of Ireland, please visit our Ebay Shop or email us at: sales@radiopro.co.uk 

Additional delivery charges apply to certain areas of Scotland, Channel Islands and Northern Ireland.  Please see our Shipping Terms Page for full details of charges and lead times relating to each postcode.

Radiopro offers standard next day delivery via Interlink Express couriers or Royal Mail 1st Class Signed For.  All items are tracked and require a signature upon delivery.  our couriers operate between 8am and 5pm.  Orders received before 12pm (noon) will generally be despatched same (working) day for next (working) day delivery. 

 

RETURNS

RadioPro offers a 14 day no quibble return policy under the Distance Selling Regulations.  If you change your mind after receiving your order you can return the items, UNUSED and in their original condition and packaging, and we will issue a full refund, less any original cost of carriage.  If the items show any signs of wear, a partial refund will be given. Customer must pay for return costs of any items, these will not be refunded.

New radios carry a full manufacturer's warranty.  Warranty will be void for any items that have been subject to abuse or misuse. Genuinely faulty goods will be repaired, replaced or refunded at our discretion.  We must be advised of any faulty goods as soon as possible upon the receipt of the item. It is the customer's responsibility to pay for and ship the item back to us.

We try to deal with returns as quickly as possible but please ensure you contact us before returning any item as this speeds the process up.

Please call us on 0844 812 6009 to arrange a return or email sales@radiopro.co.uk